In today's highly competitive marketplace, companies must proactively protect the investment in their most important asset - their people. Identifying and addressing the needs of employees is not a luxury, but a competitive necessity.

Only those employees whose individual needs are met can achieve their stated goals and satisfy customers' needs. It's a fact - a company that supports its employees' success, thereby maintaining their loyalty, is more likely to enjoy customer-loyalty as well. Likewise, the fastest way to lose good people and good customers is to poorly position your employees for success.

The most effective way to determine whether the needs of employees are being met is to ask them. This means asking for suggestions and criticism about the key drivers of their job performance. Although managers should listen to the employees they support on a regular basis, a systematic feedback process conducted by an objective expert is the way to get the most honest and useful information.

JFA has developed the Employee Needs Assessment to obtain feedback from employees on how well their needs are being met in nine fundamental, work-related areas. This survey provides an overall look at the current state of the workplace as seen by the employees, and compares it to their view of the ideal workplace.

The survey results pinpoint the gaps between employees' expectations and perceived performance, and help direct the organization to areas where measurable productivity gains can be realized. The Employee Needs Assessment can be administered over the Internet or in written form, and when necessary, can be tailored to meet specific industry, company, or employee-related needs.

JFA's expert data analysis provides insight into the areas that are proven to most affect employee productivity and retention, and recommends specific solutions for change. Even more powerful, JFA's skilled study of employee responses prepares management to avoid problems before they arise. With the help of JFA and the Employee Needs Assessment, organizations are equipped with the actionable information needed to manage for increased productivity, greater competitive advantage, and stronger relationships with their employees and customers.

 

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